Are We a Good Fit For You?

New Patient Checklist

It is crucial when choosing a pediatric practice for your children that you have given serious consideration to the fit between the practice philosophies and your own. Excellent care happens when the physicians and office staff are aligned with your family priorities and philosophies regarding medical care. Only then can shared decision-making be based on mutual respect.

 

Please read the following checklist carefully to be sure Tomahawk Farm Pediatrics is the appropriate medical home for your children. We look forward to meeting you and forming a mutually rewarding relationship.

TOPIC PRACTICE PHILOSOPHY Agree!

Vaccines

Our vaccine policy follows the schedule outlined by the Centers for Disease Control and Prevention (CDC) and the American Academy of Pediatrics (AAP).   

Antibiotics

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.
 

Medical Home

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.
 

Technology

Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website and effectively use automated reminders for appointments and for routine care/immunizations that are due.  

Office Hours

We make every effort to meet the needs of our patients, offering both routine well visit and sick visit appointments.
 
We do not offer walk-in appointments. However, we do offer patients same day sick appointments. We ask that if your child needs to be seen and the office is open you schedule a visit with us rather than go to an urgent care. Consistent and documented care is essential. We want to make sure that your child receives the best treatment and by coming to our office we can be sure that happens!

Please familiarize yourself with our office hours to see if they work for your family.
 

After Hours

We have a physician on call 24/7/365. When our office is closed overnight and you have an urgent issue that cannot wait until morning, you can call our main number and the phone number of the on-call provider will be available for you to contact. We try to ensure all phone calls are returned in a timely fashion, so please be sure to leave a message if your call goes to voicemail.

You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service. Read more about After Hours care.
 

Insurance

Make sure we participate with your insurance plan. Click here for a list of our participating insurances.

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company.

Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.

Please read our financial policy for more information regarding insurance.
 

Billing and Fees

Insurance copays are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing staff prior to or at the time of your visit.  

Scheduling Appointments

For acute care, contact the office and our staff will listen to your concerns and schedule an appointment for you. Sometimes an appointment may not be needed, and staff will advise you regarding your issue, or check with the physician and call you back. 

If our clinical staff is attending to patients in our office or on the phone with another caller, the front desk staff will put a message in and you will receive a return call.

For well visits, call the office to schedule an appointment. Well visits may be scheduled up to 1 year in advance. We ask that you call at least 1 month in advance if you have limited flexibility.

 

Timeliness & Missed Appointments

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.

As a courtesy, we will remind you of your upcoming appointments via phone.

We ask that you arrive 5 minutes before your scheduled appointment time. We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

 

157 Tomahawk Street (Rt 118) • Yorktown Heights, NY 10598
Phone: 914-248-0500 • Fax: 914-248-5478
Office Hours:

Monday:  9:00 am - 5:00 pm
Tuesday: 9:00 am - 5:00 pm
Wednesday:  9:00 am - 5:00 pm
Thursday:  9:00 am - Noon
**Phones open till 5:00 pm
Friday:  9:00 am - 5:00 pm
Saturday:  9:00 am - Noon

We are closed for lunch 12:30 pm - 1:30 pm.

 
back to top